Refund Policy

Unvent's paid plans and credit bundles are sold through Paddle.com, our reseller and Merchant of Record. Paddle takes the payment and issues any refund, always back to the payment method you used. This page explains when a refund applies. It sits alongside our Terms of Service and Paddle's Buyer Terms; where your local consumer law gives you more, the law wins.

1. Subscriptions (Pro, Pro Plus, Founding, Founding Plus)

• Cancel anytime. Cancel from Settings → Account & plan → Manage subscription in the extension (it leads to the billing portal), or from the link in any Paddle receipt. You keep access until the end of the period you paid for and are never charged again.
• Payments already made are not refunded, except where the law requires it or where something went wrong on our side (see section 3).
• Downgrades (Pro Plus to Pro) take effect at the end of the current period; you keep the higher tier until then, so there is nothing to refund.
• Founding Member pending slot. If you paid for a Founding plan (shown in the app as Founding Pro and Founding Plus) but no Founding slot was available and none is provided within 30 days of that charge, we refund that charge in full on request.

2. Credit bundles

• Purchased credits do not expire. They are not refundable, except as set out below.
• EU and UK customers: credits you have bought but not yet used can be refunded within 14 days of purchase. A credit you have used is no longer refundable.
• Other purchased credits are refundable where the law requires it or where something went wrong on our side.

3. When something goes wrong

If you were charged twice, charged the wrong amount, or paid but did not receive what you bought, we refund the mistaken charge in full. Write to us first: it is usually faster than a card dispute.

4. Your legal rights

Consumer law in some countries gives you a right to cancel within a set period. Paddle's Refund Policy lists these by country: for example 14 days in the EU and UK, which ends once you start using Unvent with your consent (for credits, once a credit is used), and shorter windows elsewhere, such as Singapore, that apply even after first use. Where Paddle's Refund Policy or your local law gives you more than this page, that applies.

5. How to ask for a refund

Email jobuildsstuff@gmail.com from the address on your Unvent account and tell us which charge it is (the date and amount on your Paddle receipt are enough). You can also contact Paddle through the link in your receipt or at paddle.net. Approved refunds are issued by Paddle to the original payment method; your bank may take a few business days to show them. If a subscription payment is refunded, the paid access it covered ends.